Tier 2 – Hybrid
Who it’s for
Operators ready to layer in on‑site discipline, accelerate menu impact, and begin structured procurement wins while coaching leaders in person.
Everything in Tier 1, plus:
On‑Site Visit (1x/week): 4–6 hrs for line checks, waste walks, training, station timing studies, and leadership 1:1s. Field report with photo notes and action items. (Travel billed if >50 miles.)
Menu Reviews & Changes (2x / quarter): Two cycles including bench testing, on‑site tasting/training, updated CM tables, and design file refreshes (2 rounds/quarter included; up to 20 item changes total/quarter).
Procurement Quick‑Wins Pack (Quarterly): Vendor price/term check vs. market; on‑contract % by spend; SKU consolidation opportunities; compliance tracker; rapid renegotiation playbook for top 5 SKUs.
Ops Deepening: FOH suggestive‑sell scripts, expo/ticket‑time playbook, labor block schedule by daypart, production calendar.
Cadence & Artifacts
Weekly remote P&L + one on‑site; monthly performance deck; compliance scorecard; pre‑shift briefing deck template.
KPIs (Two‑quarter horizon)
−2–4 pp food cost; −10–15% ticket times on targeted stations; +5% attach rate on high‑margin add‑ons; ≥90% ordering compliance.
Change Management
RACI for managers/chefs/buyers; comms plan for rollouts; staff training sign‑offs tracked.