Tier 3 – Immersive
Who it’s for
Turnarounds, high‑growth groups, or PE‑backed concepts seeking a hands‑on, COO‑style partner to transform menu, procurement, and ops end‑to‑end.
Scope & Deliverables
Full SOP Book + Restaurant Operations Manual: Food safety & HACCP alignment, line checks, station standards, opening/closing, inventory, waste, receiving, vendor compliance, FOH/BOH service standards.
Expanded Cookbook w/ Photos & Prep Standards: Gold‑standard recipes (up to 75–100), yields, batch sheets, plating photos, allergen & nutrition flags, shelf‑life & storage.
Leadership Cadence: Daily pre‑shift; weekly management business review (MBR) with scorecards; monthly SteerCo/QBR with ownership; risk/issue log & mitigation.
KPI Dashboards & Training: Live dashboards (food, labor, mix, waste, ticket times, guest metrics); trainer certification pathway; skills matrix; evaluation rubrics.
Procurement Program (Comprehensive): RFPs, manufacturer‑direct for high‑volume SKUs, contract negotiation, rebate mapping, savings tracker with CFO sign‑off; compliance audits.
Menu Engineering Program: Seasonal calendar, LTO playbook, price architecture, attachment strategy, POS button mapping & ops tests; launch kits.
Facilities & Throughput
Time‑motion studies; capacity mapping; kitchen layout/flow recommendations; equipment spec guidance where ROI‑positive.
KPIs (Six‑ to twelve‑month horizon)
−3–6 pp food cost; +5–10% labor productivity; ≥95% vendor OTD/fill; −20% waste on targeted categories; improved guest ratings/NPS; EBITDA uplift tied to verified savings and mix improvements.
Governance & Reporting
Weekly owner updates (1‑page), monthly performance deck, QBR roadmap refresh; documented benefits register and savings realization tracking.